Enterprise Customer Success Manager
Canonical
Salary
Competitive salary based on experience and location, plus annual performance bonus and comprehensive employee benefits.
Job Description
Canonical is hiring an Enterprise Customer Success Manager to help enterprise customers successfully adopt and expand their use of Canonical's open-source solutions. The successful candidate will build long-term customer relationships, reduce customer risk and churn, identify growth opportunities, coordinate with engineering and product teams, and ensure customers achieve their business objectives. This is a fully remote position with occasional international travel for company meetings and events.
Qualification
Bachelor's degree or equivalent professional experience.
Strong customer relationship management skills.
Excellent written and verbal English communication.
Ability to manage multiple enterprise accounts simultaneously.
Strong analytical and problem-solving abilities.
Experience with Linux, cloud computing, Kubernetes, or enterprise software is highly desirable.
Experience
Experience in Customer Success, Account Management, Technical Account Management, or a related customer-facing role. Excellent communication and relationship management skills. Experience working with enterprise customers is preferred. Ability to work independently in a distributed remote team. Experience with cloud, Linux, open-source software, or enterprise infrastructure is an advantage.
Mode of Application
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