Product Support Engineer – EMEA
Ashby
Salary
€48,000 – €104,000 per year, plus equity and employee benefits.
Job Description
Ashby is seeking a Product Support Engineer to deliver exceptional technical support to customers across the EMEA region. The successful candidate will investigate and resolve technical issues, identify recurring customer problems, collaborate closely with Product and Engineering teams, improve internal documentation, and help enhance the overall customer experience. This role is fully remote and offers the opportunity to work with a fast-growing global SaaS company.
Qualification
Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.
Strong analytical and troubleshooting skills.
Excellent customer communication skills.
Ability to work independently in a distributed team.
Experience supporting SaaS applications or cloud-based software is preferred.
Experience
Experience in technical support, customer support engineering, or software troubleshooting. Ability to diagnose and resolve complex technical issues. Strong written and verbal communication skills. Experience working with APIs, SaaS platforms, or web technologies is an advantage. Ability to work effectively in a fully remote team.
Mode of Application
onlineClick the apply button
Apply